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Shipping & Delivery
Shipping & Delivery
We use Royal Mail & Parcel Force for shipping, as we have found they provide the best service.
While we aim to deliver the products within the designated time we cannot give 100% guarantee that they will. Delays are occasionally inevitable due to unforeseen factors and circumstances. No item will be deem lost until the couriers time has elapsed for lost parcel. (currently 15 working days with royalmail)
During Seasonal periods we cannot guarantee next Working Day Delivery. RC Modelz will not be held accountable for delays in shipping or delivery.
We do not dispatch any CARS on Friday as we have found that cars are left in a warehouse over weekend and seem to have a higher lost rate.
Unfortunately we do not offer a Saturday Service delivery.
Delivery to mainland UK destinations is usually next day, however this is not guaranteed.
Free Delivery, Excludes Certain Postcodes ( IV,HS,KW,ZE, KA27-KA32, PA, PH17-PH54, BT, TR21-TR30, IM, GY and JE )
Generally if an order is placed before 3pm (Monday to Friday) it will be dispatched the same day, in some rare circumstances this may not be possible and the goods will be sent as soon as possible.
International orders can take longer to ship, however we aim to get European orders to you in 2 to 5 working days, and the rest of the world in 4 to 7 working days. Both exclude the day of postage.
Any item damaged in transit must be signed for as damaged and returned to RC Modelz, if a replacement or a refund is to be issued. (See Returns)
If you have not received your item within 7 working days (UK) or 14 working days (rest of world) please contact us on: support@rcmodelz,
Cars will not be dispatched to unconfirmed address.
RC Modelz Ltd is responsible for payment transactions, we are PCI compliant and use SSL in unison with Sage Pay who provide the secure third party payment gateway meaning we do not hold any payment details
If you require an item next working day please ensure you choose the relevant postage option as 1st and 2nd class services are not guaranteed services.