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Shipping & Delivery
Shipping & Delivery
We use Royal Mail, DPD & Parcel Force for shipping, as we have found they provide the best service. (If you provide your contact number at checkout you will receive notifications text message from DPD
While we aim to deliver the products within the designated time we cannot give 100% guarantee that they will. Delays are occasionally inevitable due to unforeseen factors and circumstances. No item will be deem lost until the couriers time has elapsed for lost parcel. (UK Parcels are currently 15 working days with Royal Mail, European Parcels: 25 Working Days & Rest Of World: 35 Working Days)
During Seasonal periods we cannot guarantee next Working Day Delivery. RC Modelz will not be held accountable for delays in shipping or delivery.
Unfortunately Saturday Service is not part of next day service and this is charged at a higher rate and is select-able at checkout.
DPD Next Working Day Delivery is only available for Mainland UK postcodes, certain postcodes outside of mainland UK will not be a guaranteed next day service and in most cases will take Two Days
Free Economy Post can take up to 7 working days
1st Class Delivery to mainland UK destinations is usually next day, however this is not guaranteed .
Free Delivery, Excludes Certain Postcodes ( IV,HS,KW,ZE, KA27-KA32, PA, PH17-PH54, BT, TR21-TR30, IM, GY and JE )
Generally if an order is placed before 2pm (Monday to Friday) it will be dispatched the same day, in some rare circumstances this may not be possible and the goods will be sent as soon as possible.
International orders can take longer to ship, however we aim to get European orders to you in 2 to 5 working days, and the rest of the world in 4 to 7 working days. Both exclude the day of postage.
Any item damaged in transit must be signed for as damaged and returned to RC Modelz, if a replacement or a refund is to be issued. (See Returns)
If you have not received your item within 7 working days (UK) or 14 working days (rest of world) please contact us on: support@rcmodelz,
Cars will not be dispatched to unconfirmed address.
RC Modelz Ltd is responsible for payment transactions, we are PCI compliant and use SSL in unison with Sage Pay who provide the secure third party payment gateway meaning we do not hold any payment details
If you require an item next working day please ensure you choose the relevant postage option as 1st and 2nd class services are not guaranteed services.