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Shipping & Delivery

Delivery Times

  • Order before 1:00pm Monday to Friday excluding holidays for same day dispatch. Orders after this time may not leave until next working day.
  • Next working day & Special Delivery should arrive the next working day after posting, excluding weekends. If it does not arrive, we can investigate it as soon as it is late.
  • Saturday is just that, it should arrive on the next available Saturday after posting. If it does not arrive, we can investigate it as soon as it is late.
  • Public Holidays / Bank Holidays are not classed as a working day; couriers will not be delivering on these days.
  • 1st class aim is normally the next working day and 2nd class aim is normally 3 working days. These are days after posting and delivery to mainland UK destinations, however, this is not guaranteed and can take up to 10 working days after the due date.
  • Free Economy Post can take up to 7 working days.
  • International orders can take longer to ship, however, we aim to get European orders to you in 2 to 5 working days, and the rest of the world in 4 to 7 working days. Both exclude the day of postage. The time before the item is classed as lost is as follows- European Parcels: 25 Working Days, Rest of World: 35 Working Days.
  • Next Working Day Delivery is only available for Mainland UK postcodes, certain postcodes outside of mainland UK will not be a guaranteed next day service and in most cases will take Two Days.
  • Working Days exclude weekends and bank holidays.
  • Some of our couriers may attempt to deliver up to 9pm at night.

 

Shipping & Delivery

  • We use Royal Mail, Hermes, Yodel, FedEx, DPD & Parcel Force for shipping, as we have found they provide the best service. (If you provide your contact number at the checkout you will receive a notifications text message from DPD)
  • While we aim to deliver the products within the designated time, we cannot give a 100% guarantee that they will. Delays are occasionally inevitable due to unforeseen factors and circumstances. No item will be deemed lost until the courier’s time has elapsed for the lost parcel. (UK Parcels are currently 10 working days after the due date with Royal Mail, European Parcels: 25 Working Days & Rest of World: 35 Working Days) (Working days do not include weekends!)
  • During Seasonal periods and unforeseen delays, we cannot guarantee the next Working Day Delivery. RC Modelz will not be held accountable for delays in shipping or delivery as when it leaves us it is out of our control.
  • Unfortunately, Saturday Service is not part of the next-day service, and this is charged at a higher rate selectable at checkout.
  • Free Delivery, Excludes Certain Postcodes (IV, HS, KW, ZE, KA27-KA32, PA, PH17-PH54, BT, TR21-TR30, IM, GY, and JE)
  • Generally, if an order is placed before 1pm (Monday to Friday) it will be dispatched the same working day, in some rare circumstances this may not be possible, and the goods will be sent as soon as possible.
  • Any item damaged in transit must be signed for as damaged and returned to RC Modelz if a replacement or a refund is to be issued. (See Returns)
  • If an item shows delivered and you dispute it, it will become a fraud case and dealt with as such. If you opt for an item to be left in a safe place and it goes missing you will need to deal with the police as it becomes theft and is not the responsibility of RCModelz
  • Cars will not be dispatched to an unconfirmed address.

 

VAT & Customs Clearance

  • RCModelz does not charge VAT to non-UK customers if you are based outside of the UK(such as in the European Union or the Rest of the World) you will be charged the applicable Tax, Duty, and other fee's required by your country. Upon the shipment's entry to your country, you will be contacted by our delivery partners to collect payment to complete your delivery. 
  • If you are having an item delivered to the UK and you're based outside the UK, You WILL be charged VAT, this is non-negotiable VAT cannot be removed.
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