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Shipping & Delivery
DPD next working day & Special Delivery should arrive the next working day after posting, excluding weekends. If it does not arrive, we can investigate it as soon as it is late.
DPD Saturday is just that, it should arrive on the next available Saturday after posting. If it does not arrive, we can investigate it as soon as it is late.
Royal Mail, 1st class aim is normally next working day and 2nd class aim is normally 3 working days. These are days after posting and delivery to mainland UK destinations, however this is not guaranteed and can take up to 10 working days after due date.
Free Economy Post can take up to 7 working days
International orders can take longer to ship, however we aim to get European orders to you in 2 to 5 working days, and the rest of the world in 4 to 7 working days. Both exclude the day of postage. Time before item is classed as lost is European Parcels: 25 Working Days & Rest of World: 35 Working Days.
DPD Next Working Day Delivery is only available for Mainland UK postcodes, certain postcodes outside of mainland UK will not be a guaranteed next day service and in most cases will take Two Days.
Working Days exclude weekend!
Shipping & Delivery
We use Royal Mail, FedEx, DPD & Parcel Force for shipping, as we have found they provide the best service. (If you provide your contact number at checkout you will receive notifications text message from DPD
While we aim to deliver the products within the designated time, we cannot give 100% guarantee that they will. Delays are occasionally inevitable due to unforeseen factors and circumstances. No item will be deem lost until the courier’s time has elapsed for lost parcel. (UK Parcels are currently 10 working days after due date with Royal Mail, European Parcels: 25 Working Days & Rest of World: 35 Working Days) (Working days does not include weekends!)
During Seasonal periods and unforeseen delays, we cannot guarantee next Working Day Delivery. RC Modelz will not be held accountable for delays in shipping or delivery as when it leaves us it is out of our control.
Unfortunately, Saturday Service is not part of next day service, and this is charged at a higher rate and is select-able at checkout.
Free Delivery, Excludes Certain Postcodes (IV,HS,KW,ZE, KA27-KA32, PA, PH17-PH54, BT, TR21-TR30, IM, GY and JE)
Generally, if an order is placed before 2pm (Monday to Friday) it will be dispatched the same working day, in some rare circumstances this may not be possible, and the goods will be sent as soon as possible.
Any item damaged in transit must be signed for as damaged and returned to RC Modelz if a replacement or a refund is to be issued. (See Returns)
If an item shows delivered and you dispute it, it will become a fraud case and dealt with as such. If you opt for an item to be left in a safe place and it goes missing you will need to deal with the police as it becomes theft and is not the responsibility of RCModelz
Cars will not be dispatched to unconfirmed address.