At RC Modelz we pride ourselves on our outstanding customer service and offer you the option to return products to us, the terms of this service are outlined underneath.
You must inform us in writing of your desire to cancel within fourteen working days of the goods being received.
If you believe you have received faulty or damaged goods please contact us and explain the issue.
If your model has been used only the faulty component may be returned which must be first removed from your model.
If free shipping was chosen at checkout and goods returned brings the order below the free shipping option, We will deduct the shipping cost of the service that we used to send the item.
If you require an urgent replacment of an item then you should purchase said item and once your faulty one has been returned and confirmed then a refund will be done.
Very important - The 30 day warranty covers manufacturing defects only. It does not cover problems caused by miss use or lack of experience. All of our items are advanced models and we cannot be held responsible for damage caused by inexperience or misuse. Any item that is returned to us and found to be not faulty or not covered by the warranty will be subject to a £20 testing fee and you will also need to pay the return postage.
All of the above policy does not affect your legal rights
34-36 Whalley Banks