Delivery Questions

Generally, if an order is placed before 1pm (Monday to Friday) it will be dispatched and leave our warehouse the same working day, in some rare circumstances this may not be possible, and the goods will be sent as soon as possible(usually the next working day).

Whilst our physical store is not open for browsing, we have picking and packing staff available to pick and process your order.   Our Address: 34-36 Whalley Banks, Blackburn, Lancashire, BB2 1NU, United Kingdom   Operating hours: Monday - Saturday: 10:00am till 5:00pm Sunday: Closed Please keep in mind this store is run so that our local customers can still come in to pick up parts and not have to pay postage. As we are an online business there are no technicians in-store to help with technical queries.   You are welcome to travel and pick up your parts if you prefer to pay in-store however we recommend placing your order as a Click & Collect and then emailing or contacting our Facebook page before travelling so that we can confirm we have your whole order in stock.   RCModelz is not liable for any consequential losses if an item is not in stock.

If your order has been sent via a tracked service you should be able to track your order shortly after it has been dispatched. We use a wide variety of shipping services and each service has its own tracking portal. Simply head to the shipping providers webpage and input your tracking number. Shipping Tracking Links: Royal Mail: https://www.royalmail.com/track-your-item DPD: https://track.dpd.co.uk/ Amazon Shipping: https://track.amazon.co.uk/    

We use long-standing reputable shippers and couriers with shipping routes all over the globe there's only a small amount of countries we can't send to so if you cannot see a shipping method for your country please get in touch and email us at: support@rcmodelz.co.uk and we will try our best to accommodate you and get you a shipping quote.      

Delivery Times Next working day should arrive the next working day after posting(orders placed before 1:00pm will be posted the same day), excluding weekends. If it does not arrive, we can investigate it as soon as it is late. Saturday is just that, it should arrive on the next available Saturday after posting (orders placed before 1:00pm on the Friday will be posted the same day). If it does not arrive, we can investigate it as soon as it is late. Standard Delivery aim is normally 2-3 working days. These are days after posting and delivery to mainland UK destinations however, these are estimates they are not guaranteed and can in some cases take longer. Priority Delivery aim is 1-2 working days if ordered before 1:00pm to Mainland UK postcodes however, these are estimates, they are not guaranteed and can in some cases take longer. Your order will be fast-tracked through our warehouse if you select Priority Delivery. Free Economy Post can take up to 7 working days...

RCModelz does not charge VAT to non-UK customers if you are based outside of the UK(such as in the European Union or the Rest of the World) you will be charged the applicable Tax, Duty, and other fees required by your country. Upon the shipment's entry to your country, you will be contacted by our delivery partners to collect payment to complete your delivery.  If you are having an item delivered to the UK and you're based outside the UK, You WILL be charged VAT, this is non-negotiable VAT cannot be removed.

It is not possible to have an order shipped to an address that is different to the Billing Address.

If you are ordering to an address that isn't considered the Mainland UK then postal services differ: Next Working Day: If you select Next Working Day then we will send your order on the fastest service available to us. This is usually a Two Day Service if the Next Day Service is unavailable however some areas can take up to 4 days. Some postcodes can only be sent on a Two-Day/2-4 Day service regardless of if a next working day postage option is selected notable postcodes are: AB31-AB38, AB41-AB56, FK17-FK21, HS1-HS9, IV1-IV63, KA27-KA28, KW0-KW17, PA20-PA78, PH15-PH50, ZE1-ZE3, GY, JE