Returns

At RC Modelz we pride ourselves on our outstanding customer service and offer you the option to return products to us, the terms of this service are outlined underneath.

You must inform us in writing of your desire to cancel within fourteen working days of the goods being received. 

If you believe you have received faulty or damaged goods please contact us and explain the issue.

 

Terms:

  • Goods must be returned within 14 days of receipt.
  • Goods must be in original packaging.
  • Goods must not have been fitted or used.
  • Goods must be accompanied with a copy of your receipt and a note detailing the reason for return.
  • Do not tape up, or attach labels direct to the retail packaging, please wrap the product first.
  • We reserve the right to deduct a handling fee for any items returned to us in an unsatisfactory condition.
  • Returns may be subject to a handling fee of 20%
  • All return should be sent back via 2nd class signed for service as this is what we will refund.

 

 Exceptions:

  • No refunds or exchanges on Special Order, Custom Built or Bespoke items.
  • No refunds on items purchased in store unless it’s faulty.
  • No refunds on Pre-Owned or Ex-Display items.
  • Gift Certificates and Vouchers are not returnable and non-refundable.
  • No return shipping cost will be refunded. However, we will gladly refund return shipping cost up to £3.99 if you have returned an item because of an error on our part, or we have determined that the product is defective or damaged.

 

Extra Notes:

If your model has been used only the faulty component may be returned which must be first removed from your model.

If you require an urgent replacment of an item then you should purchase said item and once your faulty one has been returned and confirmed then a refund will be done.

Very important - The 30 day warranty covers manufacturing defects only. It does not cover problems caused by miss use or lack of experience. All of our items are advanced models and we cannot be held responsible for damage caused by inexperience or misuse. Any item that is returned to us and found to be not faulty or not covered by the warranty will be subject to a £20 testing fee and you will also need to pay the return postage. 
All of the above policy does not affect your legal rights

 

Returns Address:

Returns Dept
RCModelz Ltd
34-36 Whalley Banks
Blackburn
Lancs
BB2 1NU

 

Contact:

support@rcmodelz.co.uk